IT Operating Model
Reference model
The IT Operating Model aligns IT capabilities with business needs.
About this model
A framework that outlines the key components of IT operations, including governance, processes, technology, and people.
Originator not stated.
How to read it
- Focus on how each component supports business objectives.
- Identify gaps between current capabilities and desired outcomes.
What this does
Defines how an organization delivers IT services, aligning technology with business strategy and ensuring efficient operations.
When to use it
Use it when assessing or designing the structure and processes of IT to support business goals effectively.
Not when: Do not use it when the IT strategy is already well-defined and operational, or when immediate tactical decisions are required.
What happens next
Conduct a gap analysis to identify areas for improvement in the current IT operating model.
Golden thread
Builds on ←
- Business objectives
- Current IT capabilities
Feeds into →
- IT strategy
- Change management plan
Use this tool, free
Sign in to open the worksheet. Your work saves as you type, the AI can draft the parts you have not filled in, and you finish with an analysis and a 30/60/90-day action plan.
Drafted with AI and reviewed by Eccellere on 04/11/2026. Guidance, not advice: apply your own judgement.