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Process Mapping (As-Is and To-Be)

Problem solvingProcess improvement

Reference model

Process Mapping StepsA sequence of 6 steps, read from the first to the last: 1, Identify Current Process; 2, Analyze As-Is Process; 3, Define Objectives; 4, Design To-Be Process; 5, Implement Changes; 6, Review and Adjust.Identify CurrentProcessDocument the existingworkflow.1Analyze As-Is ProcessLook for inefficiencies andbottlenecks.2Define ObjectivesDetermine what improvementsare needed.3Design To-Be ProcessOutline the desired futurestate.4Implement ChangesApply the new processimprovements.5Review and AdjustMonitor the new process andmake adjustments as necessary.6

Mapping processes helps visualize inefficiencies and opportunities for improvement.

About this model

A method for documenting and analyzing the current state (As-Is) of a process and designing the desired future state (To-Be).

Originator not stated.

How to read it

  • Start with the As-Is map to identify current inefficiencies.
  • Use the To-Be map to outline the desired improvements.

What this does

Visualizes current and future states of a process to identify improvements and streamline operations.

When to use it

Use it when you need to understand how a process currently works and how it should work after improvements.

Not when: Do not use it when the process is too complex to map or when there are no clear objectives for improvement.

What happens next

Conduct a gap analysis to identify specific areas for improvement.

Golden thread

Builds on ←

  • Process analysis
  • Stakeholder interviews

Feeds into →

  • Action plan

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Drafted with AI and reviewed by Eccellere on 04/11/2026. Guidance, not advice: apply your own judgement.