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RACI Matrix

L5Change ManagementOperating modelgovernanceStages 2 to 5

Reference model

The RACI matrixA grid with a row for each decision and a column for each person, filled with the letters R, A, C and I. R is responsible and does the work, A is accountable and owns the outcome, exactly one per row, C is consulted before the decision and I is informed after it. A box states the rule: exactly one A and at least one R in every row, and one person holding most of the A’s is a bottleneck.ONE ROW PER DECISION · ONE LETTER PER PERSONDecisionMDSalesFinancePlantHRApprove a price changeARCIRelease a purchase orderIARHire a supervisorCIARAccept a customer returnIACRChange a supplierAICRRResponsibledoes the workAAccountableowns the outcome —exactly one per rowCConsultedasked before itis decidedIInformedtold after itis decidedThe ruleExactly one A in every row, and at least one R.Two A’s, or none, is the finding — not a form to finish.One person holding most of the A’s is a bottleneck, not an owner.

One row per decision, one letter per person: R does the work, A owns the outcome (exactly one), C is asked before, I is told after.

About this model

For every decision or task, one name is Accountable and owns the outcome; others are Responsible (do the work), Consulted (asked before) or Informed (told after). Writing it down removes the ambiguity about who actually decides — and shows where one person holds too much.

The responsibility assignment matrix (RACI), standard in project management and governance (as in the PMI PMBOK Guide) · Standard practice

How to read it

  • List specific decisions or tasks — “approve a price change above 5%”, not “pricing” — and name the people, not only their titles.
  • Check each row: exactly one Accountable, and at least one Responsible. Two Accountables, or none, is the finding — not a form to finish.
  • Look across the rows: if one person is Accountable for most decisions, the chart has found a bottleneck, not an owner.

What this does

Assigns Responsible, Accountable, Consulted, and Informed for every key decision — removes ambiguity about who actually decides.

When to use it

Whenever a 7S review surfaces unclear ownership.

Not when: A team of two or three where everyone already knows who decides what — the overhead of a formal matrix outweighs the ambiguity it would remove.

What happens next

Clarified ownership feeds Functional Strategy execution (L7) directly.

Golden thread

Builds on ←

  • sevens

Feeds into →

  • stp

Framework library: Organisation (layer L5), lifecycle stages 2 to 5.

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Hand-built by Eccellere and reviewed by Eccellere on 02/11/2026. Guidance, not advice: apply your own judgement.