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Root Cause Corrective Action (RCCA)

Problem solvingRoot cause

Reference model

Root Cause Corrective Action ProcessA sequence of 6 steps, read from the first to the last: 1, Define the Problem; 2, Collect Data; 3, Identify Root Causes; 4, Develop Corrective Actions; 5, Implement Actions; 6, Monitor Effectiveness.Define the ProblemClearly articulate the issueat hand.1Collect DataGather relevant information tounderstand the problem.2Identify Root CausesUse techniques like the 5 Whysor Fishbone Diagram.3Develop CorrectiveActionsCreate actionable steps toaddress the root causes.4Implement ActionsPut the corrective actionsinto practice.5Monitor EffectivenessEvaluate the results andensure the problem does notrecur.6

Root Cause Corrective Action process diagram.

About this model

A structured approach to problem-solving that focuses on identifying root causes and implementing corrective actions to prevent future occurrences.

Originator not stated.

How to read it

  • Follow the steps to identify root causes and document corrective actions.
  • Ensure all team members understand their roles in the process.

What this does

Identifies the underlying causes of problems and implements corrective actions to prevent recurrence, ensuring long-term solutions rather than temporary fixes.

When to use it

Use it when recurring problems affect performance, and you need to identify and eliminate the root causes to improve processes.

Not when: Do not use it when the problem is isolated or when immediate fixes are required without addressing underlying issues.

What happens next

Conduct a follow-up review to assess the effectiveness of the corrective actions taken.

Golden thread

Builds on ←

  • Problem statement
  • Data collection

Feeds into →

  • Follow-up review

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Drafted with AI and reviewed by Eccellere on 04/11/2026. Guidance, not advice: apply your own judgement.