Total Quality Management (TQM)
Reference model
TQM emphasizes customer satisfaction and continuous improvement.
About this model
A management approach focused on continuous improvement and customer satisfaction through the involvement of all employees.
Originator not stated.
How to read it
- Look for areas where quality can be improved across processes.
- Assess employee involvement in quality initiatives.
What this does
Ensures that all members of an organization participate in improving processes, products, services, and the culture in which they work.
When to use it
Use it when an organization seeks to improve quality and performance through a structured approach involving all employees.
Not when: Do not use it when the organization lacks commitment from leadership or when quick fixes are needed without a long-term strategy.
What happens next
Consider implementing specific quality improvement initiatives based on TQM principles.
Golden thread
Builds on ←
- Current quality assessment
- Quality objectives
Feeds into →
- Quality improvement initiatives
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Drafted with AI and reviewed by Eccellere on 04/11/2026. Guidance, not advice: apply your own judgement.